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Frequently Asked Questions

DETAILS ARE EVERYTHING

Please explore these FAQs first ..... if you still have a question, we'd be happy to help.




Do YOU LOVE YOUR CUSTOMERS?


YES.

If you want to touch and feel more of us and understand how deep our love is, please go see this page. It's all about how we handle our customers .... like you, with cares and attention to details. It's explained at:

http://www.allpushers.com/stories/




CAN YOU SHIP TO ME IN A TIMELY MANNER?


YES.

Besides, we will update you for the manufacturing status from time to time. Will also issue a detailed production report prior to the agreed ship date. This report is all about how your items are manufactured,tested and packed well at our facility.




WHAT'S YOUR STRENGTH?


Good question.  We are here to reduce your cost and help you stand out of competition and we are capable of doing that. This is our strength.

AllPushers.com is operated by a team of proactive people that are commited to your success and make your job much easier.  We are well equipped to successfully build your core competencies with strict quality and schedule requirements.


There are NO hassles here ......... We are easy to communicate.

There are NO delays here ........... We are flexible with our production scheduling.

There are NO risks here .............. We are detail-oriented and take care of every of your quality needs.

There are NO worries here ......... We are reputed by our existing clients for the manufacturing/service capabilities.


We will travel to visit you as well if needed.



WHAT REALLY CAN I GET FROM YOU?


If you are choosing a right Chinese manufacturer like us,certainly you will benefit a lot.
In our business, an obvious benefit from China manufacturing is the opportunity to drastically reduce your production costs.


As you know, the manufacturing of cigarette pushers and metal cabinets involves a lot of metal fabrication,plastic injection and assemblies. Practically our customers have experienced 50-80% cost savings for metal fabrications here at our facility. For plastic injection it would be approx. up to 70% production cost reductions by choosing to manufacture offshore. For the assemblies, it could be even much higher in savings.


That's it.



HOW CAN I GET SAMPLES FROM YOU TO TEST YOUR CAPABILITY?


We will submit free samples (total value under USD200.00) to you if you agree to pay the courier freight.
If the total value of samples is more than USD200.00, we'd like to ask you to pay for sample costs and courier freight. We will send the samples to you after receipt of your payment.
If you have the print or drawings, we can prepare the samples at your request, free of charge. We will post the samples on freight collect basis.



DO YOU ACCEPT SMALL ORDERS?


Yes.

Basically, there is no minimum production size as to our manufacturing but the logistics cost to deliver to you is an issue.

Considering the ocean freight we usually suggest a minimum transaction amount of USD3,000 per order.

If you want to go air freight, we can accept any of your small orders.



WHAT'S YOUR TYPICAL MANUFACTURING LEAD TIME?


14 days to 30 days.

Typically our manufacturing lead time varies depending on different types of products and volumes. For an initial production run in China, the typical lead-time is four weeks for production.


After the initial production run, lead time is typically closer to three weeks.

For the repeated orders, we will work from the supply chain base to improve the raw material availability. We will keep the raw materials in stock and in this way the lead time could be shortened to approx. 1-2 weeks depending on production backlog.



HOW LONG DOES IT TAKE TO SHIP TO MY DOOR?


It all depends on where you are located.

Typically, shipping via ocean from South China where we are located takes approximately 4 weeks to Europe and 3-4 weeks to US. We are 30 miles close to Shenzhen YanTian Port and we will use this seaport for LCL or FCL shipments.

Airfreighting goods takes 7-10 days for bulk shipments, door to door.



IS YOUR FACTORY ISO CERTIFIED?


Yes. Our factory is ISO9001-2008 certified.



WHAT TYPE OF QUALITY INSPECTION DO YOU PERFORM?


According to our internal quality management system, a 100% outgoing inspection is performed on all new build products.
Additionally, all the products are dimensionally and functionally checked as specified in our technically drawings. For any special requirements, these need to be addressed at the sampling stage, or at least before mass production starts.



WHAT POST-SALE SERVICE DO YOU OFFER?


Post-sale support can be obtained by contacting us or any of our sales rep. during normal working days. We provides dedicated support to make sure our customers are completely satisfied in terms of quality, engineering support and service.

Beside, for our key potential customers we will spead time to visit your site each year and discuss your expections for improvements.



WHAT'S THE PERIOD OF WARRANTY?


The period of warranty for all our products are 2 years.
Typically, our products are insured for two years period against our manufacture's defects. This insurance does not include misuse or abuse of the product in question, or damage during transportation. Goods are only returnable upon our approval.   Returned Material Authorizations (RMAs) will be issued at the sole discretion of AllPushers.com.  All orders are non-cancelable non-returnable (NCNR).




Please Contact Us if you have more questions .......... we will be happy to help.




SUPPORT CONTACT US ENGINEERING OUR STRENGTH FAQ

ABOUT US COMPANY MANUFACTURING OUR STORIES TESTIMONIALS

WEBSITE SITEMAP PRIVACY OF STATEMENT

COMPANY ADDRESS:
Jiang Jun Rd,
Qiu Chang Town,
Huizhou,Guangdong
China 516221
T:+86 752 7830132
F:+86 752 7830713
E:Peter.lou@allpushers.com
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